Q&A

We recommend you to check our page Phone List that are compatible with Emozia. Here you will also find the exact place where you need to bring the product closer to the phone. https://www.emozia.com/en/phones

There is no need to download any application to view or change messages. All you have to do is bring the phone closer to the product.

Since emotions have different forms, you can upload any type of message you want: text, photo, video, audio, link or even a document.

No. All products from the Emozia website have implemented this technology to transmit emotions.

The maximum size is 100 MB, but if your message is larger, please leave us a message and we will help you.

Each product, whether we are talking about different products or the same kind, can be customized differently.

The technology inside the products is waterproof, but we recommend:
Textile products should be washed without spinning, and for products that have a brooch type accessory, we recommend that it be detached before washing.
Manual washing of ceramic products, not in the dishwasher, because although the technology does not suffer, the material of the products can be damaged.
Avoid contact with chemical substances, as they may erode the metal.

When we receive your order, you will automatically get a confirmation email. You will always be kept up to date with the status of the order.

We accept without any impediment the cancellation of the order until it has been processed by our team and the status of the order appears in the client account as "Processed". Once the order has been placed, cancellation is no longer possible, but you can return the product after you receive it. For return conditions, please access https://www.emozia.com/en/exchange-and-return-conditions.

No, Emozia products do not affect the person who uses/wears them in any way.